1. Provider and draft status
Yuna is the product name of the business operated by Leif Peter Billekvist, trading as Hoffstedts, Sweden. Contact: yuna@hoffstedts.se. The support address recorded for Yuna in Stripe is Hoffstedtsgatan 4, 602 41 Norrköping, Sweden.
These proposed terms describe Yuna as currently built and the intended commercial service. They are not approved contractual terms and have no effective date. Public AI and live purchases remain disabled during review.
Requires approval / verification
Confirm the registered legal name, business registration/VAT details and contractual address before launch. Stripe records Hoffstedts and representative Peter Billekvist; the full legal identity above comes from the owner’s prior confirmation.
2. Accounts and company workspaces
Yuna is designed for businesses. A company workspace contains business knowledge, website installation settings, conversations and billing information. Owners, admins and members have different access; only the company owner may buy or manage billing.
You are responsible for your credentials, the authority of invited users and your right to connect each website. Website ownership is verified for the exact domain. Adding an installation or approving knowledge does not activate public AI.
Requires approval / verification
Confirm business-only eligibility, minimum age and the account suspension/termination process. No new eligibility or enforcement rules are introduced by this draft.
3. Service and AI limitations
Yuna provides AI-assisted conversations informed by approved company knowledge and conversation context. Uploaded and imported knowledge requires review before use. AI output may be incorrect or incomplete; customers should review consequential information and must not treat it as professional legal, financial or medical advice.
Current previews do not execute lead capture, email notifications, bookings, trials, checkout actions or human handover. Voice and phone are planned. No guarantee of sales results, uninterrupted service or an agreed response time is offered here.
4. Plans and credits
The proposed commercial price is USD 89 per month (Yuna Standard), billed monthly. The plan includes 500 credits each month. No annual plan is offered to new customers; any existing annual subscription receives 500 credits each month, not all 6,000 credits at once.
One customer credit corresponds to one delivered AI reply. Included credits are used before purchased credits. Included credits expire at the end of their monthly allocation period and do not roll over. The extra packs offered are 250 credits for USD 49 and 1,000 credits for USD 189, each valid for 12 months from purchase. Packs are separate, one-time purchases and are not bought automatically.
Extra packs can only be bought with an active paid subscription. Extra credits can only be used during an active paid subscription or an already paid subscription period; after that they are paused until the subscription is reactivated, at the latest until their original 12-month expiry date. A trial or other status does not grant access to extra credits unless expressly stated. Credits are not normally refunded or exchanged for money, subject to the exceptions in the Refund & Cancellation Policy. Retries that replay an already delivered reply do not incur a second credit; failed or undelivered replies do not consume a delivered-reply credit. Credits are service units, not money or a promise of a cash redemption.
Service activation is separate from payment. Safety, privacy, credit availability and cost controls can prevent replies. The current review does not promise that purchasing credits guarantees uninterrupted access.
Requires approval / verification
Approve credit expiry disclosures, pack use after subscription cancellation, service suspension remedies and the launch cost safeguards before offering paid access.
5. Payments, renewals and tax
Subscription billing is recurring according to the plan selected at checkout. Prices are stated before applicable tax; the final payable amount is shown before payment. Cancellation is described in the Refund & Cancellation draft.
Yuna’s checkout code enables Stripe’s full transaction handling for subscriptions and extra-credit purchases. When this handling applies, Stripe handles transaction-level tax, fraud, disputes and payment support. Coverage depends on the seller, product and buyer jurisdiction; this is not a promise that Stripe assumes every tax duty worldwide.
Checkout can display Link payment terms and a bank statement entry beginning LINK.COM*, followed by the applicable descriptor. Payment methods are determined by the actual checkout and may vary by country, currency, device and transaction type. Live purchases remain blocked.
Requires approval / verification
Confirm the Stripe/Link contractual seller roles, applicable buyer terms, tax coverage and recurring-billing disclosures against the final live checkout. Do not assume Yuna is merchant of record for every transaction.
6. Content, acceptable use and intellectual property
Submit only content you are entitled to use and personal data you have a lawful basis to provide. Do not submit payment-card credentials, secrets or unnecessary sensitive personal data in chat or knowledge uploads. Do not use Yuna for unlawful, deceptive or abusive activity.
This draft does not transfer ownership of your company materials. Processing those materials is necessary to provide the requested service. Yuna’s branding and software are distinct from customer content and from separate Hoffstedts services and Flowipy products.
Requires approval / verification
Legal review must define the processing licence, output rights, acceptable-use enforcement, liability limitations, indemnities and termination consequences. No liability cap is invented here.
7. Personal data, disputes and changes
The Privacy Policy explains proposed information handling; the DPA addresses company-controlled visitor data. Supplying an email address for a contact purpose is not marketing consent.
Mandatory statutory rights are not excluded by these drafts. Changes to commercial terms, notice periods, governing law and dispute resolution require review before publication.
Requires approval / verification
Choose governing law, competent courts, consumer treatment, material-change notices and legally compliant remedies. These clauses remain open rather than asserting unapproved terms.