1. Who this policy is for
Yuna is a business service. It is offered to companies, organisations and sole traders who buy it for their business, not to consumers. When purchasing, you will be asked to confirm that you are buying for business purposes and to provide your company name and country; a VAT or registration number is optional. This confirmation helps us apply the right terms, but it does not by itself remove any rights that mandatory law gives you.
This policy explains how cancellation works and when a payment can be refunded.
2. Cancelling your subscription
You can cancel at any time before your next renewal. The company owner signs in to Yuna and opens Settings → Plan & billing → Manage billing. In the billing portal, choose Cancel subscription and confirm.
Cancellation takes effect at the end of the period you have already paid for. Until then, your plan and its included credits remain available. You will not be charged again after that date.
Cancelling stops future payments. It does not delete your company account or its stored data.
3. Subscription payments
Yuna is offered as a monthly subscription (USD 89 per month), plus applicable tax. The plan includes 500 AI credits per month. No annual plan is offered to new customers.
We do not offer prorated refunds for unused time on a subscription, including when you cancel part-way through a period, except as described in section 5.
Included monthly credits are part of the plan. They do not roll over, and unused included credits are not refunded.
4. Extra credits
Extra credit packs (currently 250 credits for USD 49 or 1,000 credits for USD 189, plus applicable tax) are one-time purchases. They are valid for 12 months from the purchase date and are used after your included monthly credits.
Extra credits can only be used while you have an active paid subscription, or during a subscription period you have already paid for. If you cancel, you can keep using them until the end of that paid period. After that, they are paused. If you reactivate your subscription before their original expiry date, you can use them again. Pausing does not extend the expiry date. A trial or other status does not give access to extra credits unless we have expressly said so.
Extra credits are not normally refunded or exchanged for money, including when you change your mind or do not use them. The exceptions in sections 5 and 6 still apply. New packs can only be bought while a paid subscription is active.
5. When we will refund
We will always correct a billing mistake. This includes duplicate or incorrect charges, and charges made after a cancellation that was correctly completed.
If Yuna has a significant fault that we cannot fix within a reasonable time and that prevented you from using the service or credits you paid for, we will review a full or partial refund.
Nothing in this policy limits any rights you have under mandatory applicable law.
6. Payments handled by Stripe
Payments are processed by Stripe. When Stripe handles a transaction, Stripe may make refund decisions under its own applicable terms, for example in a dispute or to meet legal obligations. We respect those decisions. If credits were bought with a payment that is refunded or reversed, those credits are removed from your account.
7. How to request a refund
Email yuna@hoffstedts.se with your company name, account email, purchase date and receipt number, and briefly describe the issue. Never send full card numbers or security codes. Approved refunds are returned to the original payment method.