Product and account support
Email yuna@hoffstedts.se for access, setup, company knowledge, installation or account questions. Include your company name and a brief description of the issue. Never email passwords, card details, API keys or unnecessary visitor data.
Yuna is in pre-launch review. Public AI replies and real purchases remain disabled. No support opening hours or response-time guarantee has been approved.
Payments, cancellation and refunds
Contact the same address for billing questions and include a receipt/reference, not card credentials. Where available, company owners manage subscriptions through Settings → Plan & billing. Stripe/Link provides transaction support through the receipt/checkout channel when its transaction handling applies.
Yuna product support is distinct from Stripe’s payment support. Read the Refund & Cancellation draft; no money-back guarantee has been approved.
Privacy and security requests
For access, correction, deletion or a security concern, email yuna@hoffstedts.se. We may need to verify your identity and determine whether the relevant website company should handle the request. Do not include sensitive records in the initial message.
Requires approval / verification
Approve the support ownership, escalation process, privacy-request procedures and any service commitments before launch.
Business behind Yuna
Yuna is the product name of the business operated by Leif Peter Billekvist, trading as Hoffstedts, Sweden. Contact: yuna@hoffstedts.se. The support address recorded for Yuna in Stripe is Hoffstedtsgatan 4, 602 41 Norrköping, Sweden.
Yuna subscription and credit products are separate from Flowipy Booking and custom Hoffstedts services. Buying Yuna does not purchase those separate products.
Requires approval / verification
Confirm registered legal name, business/VAT registration numbers and contractual address.